Complaints against nursing assistants

September 21st, 2009 admin Posted in assistant nursing No Comments »

Nursing Assistants job is to ensure safety of patients and give quality care to them. But still as in real life you cannot keep everyone happy the same way Nursing assistant cannot keep every one happy and there are bound to be consumer complaints. Mostly it is due to the interaction with the staff and nursing assistant.

The main complaint is that the Nursing assistants are too rushed and they will rush during bathing and dressing a patient. Here even though the patient is cared for the nursing assistant cannot give that personal touch and the patient feels neglected.

The patient feels they have the control over the nursing assistants and like to control over the decisions. This is due to the fact that the patient is missing his/her home and is not able to do what normally they would like to. These can be helping them from the bed to a chair or bringing them pen and paper to write etc. It is easy for Nursing Assistants to forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.

Patients become very impatient and they would not like to be kept waiting. The Nursing assistant even if will do their best to stay on schedule still working short staffed or any medical emergencies can lead their schedule haywire. Nursing assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.

The nursing assistants are not allowed to discuss their patients with the staff member or family member as if they are not in the room. . Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.

The nursing assistant are required to get a minimum of 75 hours of training which the patients feel is very less and they are not adequately trained. They feel the certified manicurist takes about 1000 hours of training but a certified nursing assistant just 75 hours this is the point for debate.

The people who train the Nursing assistants defend the program of 75 hours by saying that the training builds on individual’s basic concept of their feeding, bathing and dressing. For all it is a routine task which every one does it all their lives and take care of their near and dear ones during their life time. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.

Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.

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Patient’s Rights and Nursing Assistants

September 21st, 2009 admin Posted in assistant nursing No Comments »

nursing assistantNursing assistants are recruited to take care of the patients. They are to look after the basic needs of the patient. The patient has the right to information and the nursing assistant has to make informed decisions for the patients. The Nursing assistant should be aware of the rights of all the patients and they need to familiarize themselves with the rights and respect the patients.

Patients have the right to be informed at the time of admission and the stay in the hospital. As a nursing assistant, you can be asked questions by patients that you cannot answer as most of the information given to patient and the questions’ answer should come from the doctor or the charge nurse.

The patients have the right to refuse treatment. This can pose a difficult situation for Nursing Assistant as they are there to be helpful to the patient. Here if the patient refuses the assistance the nursing assistant would not force them. If the patient refuses the treatment the Nursing Assistant should report to the supervisor and also document the information in the patient’s chart.

If the patient is not happy with the treatment they are receiving, they have the right to inquire about the complaint procedure and file it. If the patient wants to file a complaint you need to give them all the information about the policies and procedures of your medical facility or hospital. The complaint can be pertaining to the chemical and physical restraints and the Nursing Assistant should report to the supervisor and if to the police department if needed. The patients have a right to privacy and dignity. They should be treated with respect and their personal information should be kept private.

Patients have the right to religion of their choice. The patients should be allowed visitors from their faith as well as the private visitors as long it is not interfering with the medical advice. Here the Nursing Assistant should learn to work the needs of patients around such visits.

The Nursing assistants have the challenge of providing quality care to the patients and this can be a very rewarding experience for them. They just need to keep in mind that each patients have their own personality, desires and needs. These should be continued even when they are in the hospital or any medical care. The patients should be allowed to maintain their routine and sense of normalcy. The Nursing assistant needs some time to adjust to the patient and the longer they care for them the better they would understand how to take care of that particular patient.

Of course, it is difficult to balance the medical needs and their personal desires. But it is possible to provide for both by respecting the patients’ rights. This will ensure that they understand and denied requests are done purely in the best interest of their well being. Nursing Assistants are often considered an ally by patients. They help reduce any issues between the patient and Nursing staff as well as the patient and physician.

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Nursing Assistant Difficulties

September 21st, 2009 admin Posted in assistant nursing No Comments »

Nursing Assistant ScanNursing Assistants job is to ensure safety of patients and give quality care to them. But still as in real life you cannot keep everyone happy the same way Nursing assistant cannot keep every one happy and there are bound to be consumer complaints. Mostly it is due to the interaction with the staff and nursing assistant.

The main complaint is that the Nursing assistants are too rushed and they will rush during bathing and dressing a patient. Here even though the patient is cared for the nursing assistant cannot give that personal touch and the patient feels neglected.

The patient feels they have the control over the nursing assistants and like to control over the decisions. This is due to the fact that the patient is missing his/her home and is not able to do what normally they would like to. These can be helping them from the bed to a chair or bringing them pen and paper to write etc. It is easy for Nursing Assistants to forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.

Patients become very impatient and they would not like to be kept waiting. The Nursing assistant even if will do their best to stay on schedule still working short staffed or any medical emergencies can lead their schedule haywire. Nursing assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.

The nursing assistants are not allowed to discuss their patients with the staff member or family member as if they are not in the room. . Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.

The nursing assistant are required to get a minimum of 75 hours of training which the patients feel is very less and they are not adequately trained. They feel the certified manicurist takes about 1000 hours of training but a certified nursing assistant just 75 hours this is the point for debate.

The people who train the Nursing assistants defend the program of 75 hours by saying that the training builds on individual’s basic concept of their feeding, bathing and dressing. For all it is a routine task which every one does it all their lives and take care of their near and dear ones during their life time. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.

Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.

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Precautions for Nursing Assistants

September 21st, 2009 admin Posted in assistant nursing No Comments »

Being a Nursing Assistant is a very rewarding career for those who choose to enter the medical field with a thirst for knowledge and a dedication to helping others. Your Nursing Assistant course, clinicals, and trainings often don’t prepare you for precautions you need to take. Most employers don’t either. Therefore it is the responsibility of every Nursing Assistant to learn about them on their own.

One of the hardest parts of being a Nursing Assistant is taking direction from many other staff on the medical team. They are to report directly to the Nursing staff. It is not uncommon for each Nurse to have a slightly different way they want things to be done. This makes the job of the Nursing Assistant even more challenging. You need to be willing to stand up for yourself and the other Nursing Assistants.

If this type of issue is ongoing in the medical facility you work at, go to the charge Nurse. Explain why the changes among the Nursing staff are confusing and counter productive. Most charge Nurses will look into the situation, and help put policies, procedures, and trainings into place so that all staff knows exactly how something needs to be done.

Nursing Assistants are often required to life patients while bathing, dressing, or even getting them ready to go eat. It is important that you are properly trained in this procedure, or you can injury your back or other body parts. You also run the risk of causing injury to the patient. Since medical facilities are often short staffed, Nursing Assistants try to lift patients alone when they know they are to have a partner assist them. This is dangerous to your health, to your patient, and to your job security. Never cut corners on such practices no matter how much time they save you.

Communicable diseases are very important to avoid as a Nursing Assistance. You will likely be trained in communicable diseases both in your Nursing Assistant training and your employment orientation. However, it is important to remember that most communicable diseases are spread through bodily fluids. No matter how tight your time schedule is, if you find a patient has soiled their clothing or bed, make sure you use rubber gloves, clean the area properly including using a disinfectant, and wash your hands thoroughly with soap and water. This will help reduce you risk of infection from communicable diseases.

Many patients who require the care of a Nursing Assistant don’t want it. This can lead to a variety of feelings including depression, being upset, anger, and hatred. Often, this mix of feelings gets released onto the Nursing Assistant. You may find yourself receiving verbal abuse and sometimes physical abuse from patients as a result. It is very important that you deal with this type of situation immediately. For verbal abuse, tell the patient you understand they are upset but that you are there to help them with… then proceed to tell them what you will be assisting with. Leave the room if they continue to be in that state of mind. Report the incident according to your employer’s policies.

Physical abuse is more dangerous than emotional abuse. Patients need to understand that it will not be tolerated under any circumstances. If you have to defend yourself, yell for help or call out a code word according to your employer’s policies. It is vital that you report any incident of physical abuse immediately to your supervisor. Document the incident including what took place, the type of physical abuse, and any self defense holds or moves you did to protect yourself. This becomes important if the patient later claims you abused them.

Avoiding burnout is another key area for Nursing Assistants to be aware of. This is the result of continually feeling overwhelmed by your job duties. The medical field ranks number one in the area of job burnout. It is important that you pay attention to burnout and these other precautions. This will enable you to further enjoy your employment as a Nursing Assistant.

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