Nursing Assistants job is to ensure safety of patients and give quality care to them. But still as in real life you cannot keep everyone happy the same way Nursing assistant cannot keep every one happy and there are bound to be consumer complaints. Mostly it is due to the interaction with the staff and nursing assistant.
The main complaint is that the Nursing assistants are too rushed and they will rush during bathing and dressing a patient. Here even though the patient is cared for the nursing assistant cannot give that personal touch and the patient feels neglected.
The patient feels they have the control over the nursing assistants and like to control over the decisions. This is due to the fact that the patient is missing his/her home and is not able to do what normally they would like to. These can be helping them from the bed to a chair or bringing them pen and paper to write etc. It is easy for Nursing Assistants to forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.
Patients become very impatient and they would not like to be kept waiting. The Nursing assistant even if will do their best to stay on schedule still working short staffed or any medical emergencies can lead their schedule haywire. Nursing assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.
The nursing assistants are not allowed to discuss their patients with the staff member or family member as if they are not in the room. . Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.
The nursing assistant are required to get a minimum of 75 hours of training which the patients feel is very less and they are not adequately trained. They feel the certified manicurist takes about 1000 hours of training but a certified nursing assistant just 75 hours this is the point for debate.
The people who train the Nursing assistants defend the program of 75 hours by saying that the training builds on individual’s basic concept of their feeding, bathing and dressing. For all it is a routine task which every one does it all their lives and take care of their near and dear ones during their life time. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.
Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.
Nursing assistants are recruited to take care of the patients. They are to look after the basic needs of the patient. The patient has the right to information and the nursing assistant has to make informed decisions for the patients. The Nursing assistant should be aware of the rights of all the patients and they need to familiarize themselves with the rights and respect the patients.
Nursing Assistants job is to ensure safety of patients and give quality care to them. But still as in real life you cannot keep everyone happy the same way Nursing assistant cannot keep every one happy and there are bound to be consumer complaints. Mostly it is due to the interaction with the staff and nursing assistant.